 Outbound IVR
In the past, outbound customer interactions were handled by way of direct mail, or internal staff. Today many businesses are leveraging outbound IVRs to notify their customers of events, sales, or issues. Outbound messages can be tailored and personalized to each individual, generating a high customer satisfaction and improved customer loyalty. Outbound IVRs are efficient because they can quickly and inexpensively contact large groups of people.
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Example of Outbound IVR:
Missed appointment reminders. Customers are called if they miss an appointment, with a second opportunity to reschedule.
Appointment reminders. Customers are called the day before an appointment to confirm, with the option to reschedule. Fewer No-Shows!
Customer service follow-up.Customers are called after service or sales transactions to ensure that they were 100 percent satisfied with their experience.
Customer mining. Based on CMS customer data, the solution can generate targeted business development campaigns such as due-for-service reminders, specials, recalls or sales events
Bill Collecting. Based on the CMS data, your system could even call your overdue accounts and remind them that their bill/payment is overdue.
Planned power outage
Power restoration confirmation
Welcome greeting
Customer survey
Late payment notification and bill pay
Fraud alert
Flight status change
... and more !!
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Benefits of using Outbound IVR:
- Improved customer service – provides them with a personalized call experience, immediate information and can be scheduled to ensure you reach callers at a non-disruptive time. Also portrays that your company is hands-on.
- Reach large groups quicker – much quicker than manual dialing
- Drive revenue – increase collections or up-sell your product.
- Reduce costs – deflect inbound calls.
- Proactive communication – instead of waiting for customers to call your company, outbound solutions allow you to proactively reach out to customers through a variety of channels and applications
From marketing surveys to notifications, Outbound IVR provides an effective and affordable way to maximize your outbound campaigns. FONOEMPRESA makes it easy to develop an outbound IVR application that will help your company proactively communicate with your customers
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