 Predicitve Dialer
A predictive dialer IVR is a computerized outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The IVR's dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.
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Example predictive dialer applications:
- Banking - Debt collection
- Telemarketing - Political surveys, market research, charities
- Utility companies – planned outage notification, outstanding bill payment notifications
- General enterprise – mass notifications, those who make continuous outbound calls
- ... and more !!
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Benefits of using a predictive dialer:
- Saves a lot of agents´ time – A dialer detects disconnected phone numbers, or fax machines and passes only live calls to agents.
- Saves managements time too – Do not call lists, leads and call-backs can be managed automatically.
- Boosts agent morale – removes the tedious task of manually dialing and the frustration of not achieving the target calls and figures.
- Provides real-time feedback – the manager can monitor and maintain optimum performance and productivity. More calls placed means better efficiency and more revenue.
A FONOEMPRESA predictive dialer makes it easy to filter out unproductive calls and spares the agent from having to wait for the phone to be answered. Because of this, agents can better focus on the phone conversation with customers and improve customer service along with your company´s bottom line.
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