Acquisition Services
No business can survive without a regular flow of new sales leads. FONOEMPRESA Customer Acquisition Service solutions capitalize on each customer contact, allowing each customer to analyze its customer database for more sophisticated targeting in future sales campaigns. Different offers and approaches can easily be tested. The services include:
- Inbound/Outbound Sales
- Lead Generation
- Up/Cross Selling
- Product Registration
- Reservation & appointment scheduling
- Order taking
- Overflow call management
Support Servicescenter interactions are one of the most highly visible customer touch points for your company and every experience is an opportunity to strengthen your brand. To improve customer support services we offer customized programs that take advantage of the latest software and hardware tools.
- Technical Support
- Billing Support
- Account Inquiries
- Remote Receptionist Services
- Claims Service
- Live answering service
- Dispatching services
Retention Services
if 80% of your sales come from 20% of your customer and clients, customer retention is not only a cost effective and profitable strategy, it is a necessary one.
- Win Back Services
- Loyalty Programs
- Affinity Programs
- Disconnect recovery program
Ancillary Services
Beyond our contact center operations, HTC also offers stand-alone services to help companies increasingly expand and deepen relationships with their Spanish-speaking customers. These include (but are not limited to):
- Written Translation Services
- Invoice processing
- Document capture and indexing