What types of contact centers can use FONOEMPRESA?

Operations from 10 to 1,000 agents in telemarketing, collections, customer care and surveys.

How long does FonoCALL implementation take?

FonoCALL implementation is quick, typically between 24 and 72 hours depending on operation complexity.

In which countries does FONOEMPRESA operate?

We operate in Argentina, Brazil, Chile, Colombia, Mexico, Peru and the United States with local support in each country.

FonoCCS is our staffed Contact Center service with certified multilingual agents for collections, telemarketing, surveys and customer support.

BPO & Contact Center

Contact Center & BPO for Latin America

VoIP platform, multilingual BPO staff, and marketing tools for call centers. Operating in 7 countries with 72-hour deployment.

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1,000+

Active agents

Countries with operations

99.9%

Guaranteed uptime

72hs

Implementation time

Solutions for Contact Centers

From VoIP infrastructure to certified agents. Everything your operation needs under one roof.

FonoCALL — Cloud Contact Center

Complete cloud Contact Center platform with predictive dialer, smart IVR, recording and quality management. No forced contracts, no hardware investment.

Predictive Dialer
Smart IVR
Recording & Quality Assurance
Real-time reports
Multi-channel: voice, SMS, email
Open API for integrations

FonoCCS — BPO Staffed

Certified multilingual agents for collections, telemarketing, surveys and customer care. Immediate scaling with zero recruiting costs.

Collections
Telemarketing
Customer Care
Surveys and market research
ES / PT / EN staff
COPC and ISO 9001 certifications

AuGe — Process Automation

We automate repetitive processes with RPA and AI to reduce operational costs and human errors. 4-phase implementation with measurable ROI.

RPA for manual processes
AI for classification and routing
Workflow optimization
CRM and ERP integration
Performance dashboards
Guaranteed ROI in 90 days

FonoXL — Marketing Tools

WhatsApp Bot, SMS marketing, call campaigns and digital signage. All integrated with your Contact Center to maximize conversions.

WhatsApp Business Bot
Bulk SMS Marketing
Call campaigns
Digital Signage
Industry segmentation
Campaign analytics

FonoDev — Custom Development

We integrate disconnected systems, build BI dashboards and develop mobile and web applications. We speak all languages.

System integration
Business Intelligence dashboards
Mobile and web apps
APIs and middleware
Data migration
Support and maintenance

WiFi Captive Portal

Turn your WiFi into a lead machine. Contact capture, marketing automation and analytics for retail, banking, healthcare and education.

Automatic lead capture
Marketing automation
Traffic analytics
CRM integration
Vertical customization
Privacy compliance

Industry Standards & References

Our solutions are built on international standards and best practices defined by leading telecommunications and quality management organizations.

ITU ETSI IETF ISO 9001 Gartner CCaaS COPC

Schedule Your Consultation

One of our experts will analyze your operation and present a tailored plan, no commitment.

Headquarters

5930 NW 99th Avenue, Unit 9, Doral, FL 33178

Call us directly

Argentina: +54 11 5199-4652 Brasil: +55 11 4118-6325 Colombia: +57 601 580-0365 Chile: +56 2 3210-9594 México: +52 55 4170-8217 Perú: +51 1 641-9186 USA: +1 (786) 406-6226